Privacy policy
At The Form Edit, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how The Form Edit Limited collects, uses, stores, shares and protects personal information when you visit our website, place an order, sign up to our mailing list, contact us, or otherwise interact with us.
By using our website, purchasing from us, or providing your personal information to us, you agree to the collection and use of your information in accordance with this Privacy Policy.
Who we are
This website is operated by:
The Form Edit Limited
Website: www.theformedit.co.nz
Email: theformeditnz@gmail.com
Location: New Zealand
For privacy-related enquiries, you can contact us at theformeditnz@gmail.com.
Personal information we collect
We may collect personal information from you when you:
- visit or browse our website
- place an order
- create or use a customer account
- sign up to our newsletter, waitlist or launch updates
- contact us by email, website form, social media or direct message
- enter a giveaway, promotion or competition
- leave a review or provide feedback
- interact with our marketing, advertisements or social media content
The personal information we collect may include:
- your name
- email address
- phone number
- billing address
- delivery address
- order details and purchase history
- payment and transaction information
- customer service messages and enquiries
- newsletter and marketing preferences
- returns, exchanges or refund information
- competition or promotion entry details
- website usage information, such as pages viewed, products viewed, device information, browser information, IP address, cookies and similar tracking information
We only collect personal information where it is needed for our business, customer service, website operation, marketing, legal or administrative purposes.
How we collect personal information
Where possible, we collect personal information directly from you.
We may also collect some information automatically when you use our website, including through Shopify, cookies, analytics tools, advertising tools and other website technologies.
In some cases, we may receive information from third parties who help us operate our store, such as payment providers, shipping partners, email marketing platforms, analytics providers, advertising platforms, fraud prevention tools, customer service tools, or Shopify apps connected to our store.
How we use your personal information
We use your personal information to:
- process, fulfil and deliver your orders
- confirm your order and send shipping updates
- provide customer support
- manage returns, exchanges, refunds and product issues
- respond to enquiries, feedback or complaints
- send launch updates, newsletters, restock notices, product updates or promotional emails where you have agreed to receive them
- personalise or improve your shopping experience
- improve our website, products, customer service and marketing
- manage competitions, giveaways or promotions
- detect, prevent or investigate fraud, security issues or misuse of our website
- meet our legal, tax, accounting and record-keeping obligations
- protect our rights, property, customers and business
We do not sell your personal information.
Shopify and our online store
Our online store is hosted by Shopify. Shopify provides the e-commerce platform that allows us to sell our products to you, manage orders, process checkout, support store security, and operate parts of our website.
When you use our website or place an order, your personal information may be collected, stored and processed through Shopify and Shopify-related services.
Shopify may process customer data on our behalf to help us operate our store, provide checkout, support payments, manage orders, improve security, prevent fraud and provide other store services.
Depending on your location, browser settings, cookie choices, Shopify settings and any apps connected to our store, Shopify and related services may also process device, browser, cookie and usage information.
Payments
Payments are processed securely through Shopify and/or our payment providers.
We do not store your full credit card or payment card details. Payment information is handled by secure payment providers in accordance with their own security and privacy requirements.
Email marketing
If you sign up to receive emails from The Form Edit, we may send you launch updates, product updates, offers, restock information, brand news and other marketing communications.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
We will only send marketing emails where we have consent or another lawful basis to do so. New Zealand anti-spam guidance says commercial electronic messages need consent, accurate sender information and a functional unsubscribe option.
Cookies and tracking technologies
Our website may use cookies and similar technologies to:
- help the website function properly
- remember your preferences
- operate checkout and shopping cart features
- understand website traffic and customer behaviour
- improve our website and customer experience
- support analytics, advertising and marketing activity
- help prevent fraud and improve website security
Some cookies are necessary for the website to work. Other cookies may be used for analytics, advertising or personalisation.
You can control or disable cookies through your browser settings. If you disable cookies, some parts of our website may not work properly.
Where required or enabled through Shopify or our website settings, you may also be given options to manage cookie preferences or data sharing preferences.
Who we may share your information with
We may share your personal information with trusted third parties who help us operate our business and provide our products and services to you.
This may include:
- Shopify and Shopify-related services
- payment providers
- courier and delivery partners
- email marketing platforms
- customer service platforms
- website hosting and technology providers
- analytics providers
- advertising platforms
- fraud prevention and security services
- accounting, tax, legal or professional advisers
- government, regulatory or law enforcement authorities where required by law
We only share personal information where it is reasonably necessary for the purpose it was collected, where you have authorised us to do so, or where we are legally required or permitted to share it.
Information sent or stored outside New Zealand
Some of our service providers, including Shopify, payment providers, email marketing platforms, analytics tools and other apps, may store or process personal information outside New Zealand.
Where personal information is disclosed outside New Zealand, we take reasonable steps to ensure it is handled appropriately and in line with New Zealand privacy requirements. NZ Privacy Act Principle 12 sets rules around disclosing personal information outside New Zealand, including checking whether comparable privacy safeguards apply or using other permitted protections.
How we protect your personal information
We take reasonable steps to protect the personal information we hold from loss, misuse, unauthorised access, disclosure, alteration or destruction.
These steps may include using secure platforms, access controls, password protection, secure payment providers, Shopify security features, limited staff access and trusted third-party service providers.
However, no method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security.
How long we keep your information
We keep personal information only for as long as it is needed for the purposes set out in this Privacy Policy, including to:
- fulfil orders
- provide customer support
- manage returns, exchanges and product issues
- comply with legal, tax and accounting obligations
- resolve disputes
- prevent fraud or misuse
- maintain business records
When we no longer need personal information, we will take reasonable steps to securely delete, destroy or anonymise it.
Accessing and correcting your information
You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate.
To request access or correction, please contact us at:
theformeditnz@gmail.com
We may need to verify your identity before responding to your request.
Customer accounts
If you create a customer account on our website, you may be able to view or update certain personal information through your account.
You are responsible for keeping your account login details secure.
Reviews, social media and public comments
If you post a review, tag us on social media, comment on our content, send us user-generated content, or otherwise interact with us publicly, that information may be visible to others.
We may ask for your permission before using customer photos, videos, reviews or testimonials in our marketing.
Competitions, giveaways and promotions
If you enter a competition, giveaway or promotion, we may collect and use your personal information to manage the promotion, contact winners, send prizes, verify eligibility and comply with any legal requirements.
Additional terms may apply to specific competitions or promotions.
Children’s privacy
Our website and products are intended for adults and are not directed at children.
We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided us with personal information, please contact us so we can review and delete it where appropriate.
Privacy breaches
If we become aware of a privacy breach, we will assess the breach and take appropriate steps to contain, investigate and respond to it.
If a privacy breach has caused, or is likely to cause, serious harm, we will notify the Office of the Privacy Commissioner and affected individuals where required by the Privacy Act. NZ privacy guidance says serious privacy breaches should generally be notified to the Privacy Commissioner as soon as possible, ideally within 72 hours after becoming aware of a notifiable breach.
Consumer rights
Nothing in this Privacy Policy limits your rights under New Zealand consumer law.
For example, New Zealand online sellers must comply with consumer guarantees, including that goods are of acceptable quality, fit for purpose, arrive in good condition and match their description.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, Shopify settings, apps, legal requirements or privacy practices.
The latest version will always be available on our website.
Contact us
For any privacy questions, access or correction requests, or concerns about how we handle personal information, please contact:
The Form Edit Limited
Email: theformeditnz@gmail.com
Website: www.theformedit.co.nz
Last updated: 5th July 2026